Thank You for Submitting Your Return Request

Your return request has been received and is now being processed by our team. It typically takes 1-2 business days to process a return. We appreciate your patience and we're here to assist you through every step of the process.

 

What's Next?

1. Reviewing Your Request

Our Returns Department will review your request within the next 1-2 business days.

2. Approval and Instructions

You'll receive an email with return instructions and a shipping label once your request is approved.

3. Shipping Your Item Back

Follow the instructions to pack and ship your item(s) back to us.

4. Item Inspection

Upon receiving your returned item(s), we'll inspect them to ensure they meet our return conditions.

5. Processing Your Refund or Exchange

We'll process a refund or exchange based on your request and our return policy.

6. Confirmation Email

You'll receive a confirmation email once your return is complete.

 

Need Help?

If you have any questions or need assistance with your return, our Customer Service Team is ready to help you.

• Email: customerservice@puredown.com
• Chat: Available in the lower right corner.

Additional Information

• Items should be returned in their original condition with all accompanying accessories and packaging.
• Use the provided shipping label for your return to ensure proper tracking and processing.
• Keep a copy of your shipping receipt or tracking number.

We strive to make your return experience as smooth and hassle-free as possible. Thank you for choosing Puredown.