Refund policy

At puredown, your satisfaction is our priority. We are dedicated to providing a straightforward and transparent return process.

Standard Return & Refund Policy

We gladly accept returns and exchanges within 30 days of purchase for most products. We prefer items to be in unused condition, in their original packaging with all tags and labels intact. For used items, please ensure they still have the original packaging, tags, and labels.

To initiate a return or exchange, please complete the Returns Request Form. Upon submission, we will issue an RMA (Return Merchandise Authorization) number, which is essential for facilitating a smooth return process. An RMA number is required for every return.

Special Policy for Down-Filled Silk Comforters

Given their luxurious and delicate nature, down-filled silk comforters can only be returned for quality concerns. However, we are pleased to offer size exchanges within 30 days of purchase, provided the items are unused and in their original packaging.

For size exchanges or to discuss any quality issues, please contact us at customerservice@puredown.com.

How to Initiate a Return

Start your return by filling out our Returns Request Form. A member of our team will reach out within 1-2 business days to guide you through the next steps.

Refunds

Once we receive and inspect your returned item(s), please allow up to 14 business days for processing. Refunds will be credited back to the original payment method.

Need Help?

For any inquiries regarding our returns policy, feel free to reach out to us at customerservice@puredown.com. Our team is here to ensure your experience is seamless and satisfactory.