FAQ

ABOUT MY ACCOUNT

Creating an account has never been easier. Simply go to “My Account” at the bottom of any page and fill in with the following information:  

  • First & Last Name
  • Email
  • Password

After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!

NEWSLETTER SIGN UP

Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!

PLACING AN ORDER

  • Browse through our premium selection of comforters, pillows, and mattress pads
    • You can do so through the search bar or through our easily navigable category tabs
  • When selecting the perfect item
    • Make sure you choose the right size as we do offer a wide selection of choices per product
    • Add your item(s) and the desired quantities to your cart
  • Checkout
    • Fill out all your personal information
    • Choose the desired shipping method
    • Enter payment information
    • Make your billing address is correct
    • Any applicable promotional codes should be applied now
    • Verify one more time all your all information is correct
    • Submit your order!

PAYMENTS TYPES ACCEPTED

  • Major Credit and Debit Cards – Master Card, Visa, American Express, and Discover
  • Apple Pay
  • Paypal

TRACKING INFORMATION

You will get an email notification that your order(s) are being processed and then a follow up one once your order is shipped and on its way.

PRICING ERRORS

Any products purchased with a pricing error will be honored at our discretion.

PROMOTIONAL CODES

All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements. Any returns with a promotional code applied will have the same value deducted from the return credit. Promotional codes cannot be redeemed for cash and are subject to cancelation at any time Puredown sees fit.

 

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