Returns & Exchanges

We offer a 30-day satisfaction money back guarantee.

If you would like to return or exchange your product(s), please email us at customerservice@puredown.com with your order # followed by a brief description of the issue and we will get back to you as soon as possible.  

Please note, if a request for a return or exchange is made after 30 days post delivery, it will be up to the discretion of Puredown on how we handle the order.

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