Returns & Exchanges

We offer a 30-day satisfaction money back guarantee.

If you would like to return or exchange your product(s), please email us at customerservice@puredown.com with your order # followed by a brief description of the issue and we will get back to you as soon as possible.  

Please note, if a request for a return or exchange is made after 30 days post delivery, it will be up to the discretion of Puredown on how we handle the order. All return shipment costs will be the responsibility of the the customer, no exceptions will be made. 

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