Returns & Exchanges

All our customers are entitled to a free 30-Night Risk-Free trial period!

The free trial period begins on the day your order is delivered. Should you be dissatisfied with your purchase during the trial period, we encourage you to contact us at customerservice@puredown.com with your respective order number, along with the issue you are experiencing, and we will respond as soon as possible.

Our 30-Night Risk-Free trial means our customers may return the products for any reason without incurring any return costs. You will receive a prepaid return label and a full refund. Absolutely no questions asked!