FAQ
Where can the gift card be used?
The digital gift card is redeemable exclusively on puredown.com. It cannot be used in any other store or website.
How is the gift card delivered?
It is delivered instantly via email to the recipient (or you) upon purchase — perfect for last-minute gifting.
Does the gift card expire?
No. The gift card has no expiration date — the value does not fade over time.
Can I use the gift card with a promotion or discount code?
No. The gift card is not eligible for use in conjunction with any promotional discounts or offers.
How do I redeem the gift card?
At checkout on puredown.com, enter the gift card code exactly as shown in the email. The amount will be applied to your purchase total.
What happens if my order is more than the gift card amount?
If your order exceeds the gift card’s balance, you’ll be prompted to pay the remaining amount with another payment method.
Can I redeem the gift card for cash or return it for cash?
No. The gift card cannot be redeemed for cash unless required by law. Returns or refunds for purchases made with the gift card will be credited back to the original gift card.
What do I do if I didn’t receive my gift card email?
First check your spam folder. If you still don’t see it, contact Puredown® Selected customer service with your purchase confirmation details and recipient email.